Thank you for shopping at Ele’s Designs! We want you to be fully satisfied with your purchase. This Refund and Returns Policy outlines our guidelines and procedures for refunding and returning products purchased from our e-commerce online store website created with Woocommerce, located at www.elesdesign.com. By making a purchase on our website, you agree to the terms outlined in this policy.
Refund Eligibility
1.1 Wrong or Defective Products: If you receive an incorrect or defective product, please contact our customer support within [number of days] days of receiving the item. We will require details and evidence of the issue, such as photographs or a detailed description, to assess the situation.
1.2 Damaged During Transit: If your product is damaged during shipping, please notify us immediately upon receipt. We may request photos or other documentation as proof of damage. Claims for shipping damage must be made within [number of days] days of delivery.
Return Process
2.1 Returns Authorization: Prior to returning any product, you must obtain authorization from our customer support team. Please contact us through [email address or phone number] to initiate the return process. We will provide you with instructions on how to proceed.
2.2 Return Condition: Returned products must be in their original condition, unused, and with all original tags, labels, and packaging intact. Products that have been damaged, altered, or used will not be eligible for a refund.
2.3 Return Shipping: You are responsible for arranging and covering the cost of return shipping, unless the return is due to an error on our part (e.g., wrong or defective product). We recommend using a trackable shipping method to ensure the return arrives safely.
Refund Process
3.1 Refund Method: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, we will initiate the refund to your original payment method within [number of days] days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
3.2 Refund Amount: The refund amount will be the purchase price of the returned product, excluding any shipping fees or additional charges. In cases where the return is due to our error (e.g., wrong or defective product), we will also reimburse the return shipping costs.
Non-Returnable Items
The following items are non-returnable:
Customized or personalized products
Intimate or sanitary goods
Gift cards or vouchers
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in this policy and place a new order for the desired item on our website.
Change of Mind or Buyer’s Remorse
We understand that purchasing decisions can change. However, we do not accept returns or provide refunds for products based on change of mind or buyer’s remorse. We encourage you to carefully review product details, specifications, and sizing information before making a purchase.
Contact Us
If you have any questions, concerns, or inquiries regarding our Refund and Returns Policy, please contact us using the following information:
Ele’s Designs
Website: www.elesdesign.com
Email: [email protected]
We appreciate your understanding and cooperation in adhering to our Refund and Returns Policy. Our goal is to ensure your satisfaction and provide a seamless shopping experience at Ele’s Designs.